September 3, 2014
After Successful Launch With Hunter Fan, CoreCentric Solutions Announces Quality Analysis Service For Household Goods Manufacturers
After a successful year-long program with Hunter Fan, CoreCentric Solutions, a leader in aftermarket service solutions since 1995, has added a comprehensive quality analysis service for household goods manufacturers looking to outsource or supplement their internal resources.
Donna Barbic: 630-216-5050
The After a successful year-long program with Hunter Fan (http://www.hunterfan.com), CoreCentric Solutions (http://www.corecentricsolutions.com), a leader in aftermarket service solutions since 1995, has announced the launch of its comprehensive quality analysis service for household goods manufacturers looking to outsource or supplement their internal resources.
“Knowing why products fail is valuable information for any manufacturer,” said Badal R. Wadia, CoreCentric President and CEO. “Few OEMs have the skilled engineering and necessary technical resources internally to manage the quality analysis process, which can significantly impact a company’s bottom line.”
Hunter Fan Co., the world’s largest ceiling fan manufacturer, has used CoreCentric’s quality analysis service since 2013 for its Hunter and Casablanca ceiling fans and accessories. “CoreCentric’s analysis goes far beyond anything we can accomplish internally, and the process is efficient,” said Tammy Judd, Hunter Fan Vice President – Quality and Continuous Improvement.
From its suburban Chicago headquarters, CoreCentric’s experienced team of product engineers and technical specialists examine each returned item, run diagnostic tests they developed specifically for that product, then make any necessary repairs before returning it to the OEM – frequently in as little as 24 hours.
In addition to diagnosing and repairing, CoreCentric – which is ISO 9001:2008 certified – provides weekly and monthly reports detailing the quality analysis team’s findings, along with specific product improvement suggestions that can help avoid future repairs. “The detailed, model-specific data gives manufacturers insight into what products are being returned and more importantly why,” said Wadia.
“The data CoreCentric collects for us provides immense value to our quality and continuous improvement processes, and has enabled us to improve the consumer experience with the product both before and after installation,” said Judd.
“Our distribution center and manufacturing facilities have been able to reallocate resources to their area of core competencies. And the high-quality data we receive from CoreCentric has helped our quality, engineering, consumer support and marketing departments make better, more informed business decisions.”
Hunter Fan is so impressed with CoreCentric’s quality analysis that it recently brought one of its manufacturing partners to tour the company’s Chicago area facility to see first-hand how the process works.
In addition to quality analysis, CoreCentric also provides customers worldwide with parts remanufacturing, depot repair services, product returns management and internet retailing. “We have a model that can be applied to virtually any electronic or mechanical household product – from appliances of all sizes and types to vacuums to fitness equipment, wine coolers, HVAC products and everything in between,” said Wadia. “We also have the processes and infrastructure to integrate new customers quickly and with minimal disruption.”
For information about CoreCentric Solutions quality analysis and other services, visit http://www.corecentricsolutions.com or call 1.866.737.2244.
About CoreCentric Solutions
Founded in 1995, CoreCentric Solutions is a leader in aftermarket service solutions. From its headquarters outside Chicago, the company provides customized product and part lifecycle management and remanufacturing solutions to some of the largest U.S. retailers and the world’s major appliance and household goods manufacturers. For more information, visit http://www.corecentricsolutions.com.